Top 20 Call Center Companies in the Philippines 2023

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Last Updated on February 20, 2023

Call Center Companies in Philippines

Learning about the different telecommunications employers throughout the country can help you decide where you might want to work. This article enlists the top 20 call center companies in the Philippines, discusses where their headquarters are, looks at their average sizes, and explains some of their employee benefits.

The Top 20 Call Center Companies in Philippines

1. Concentrix

Founded in 2006, Concentrix is one of the established leaders in BPO services including marketing, IT, and customer service. Its merger with Convergys in 2019 made its worldwide talent base bigger with over 265,000 worldwide, 80,000 of it based in the Philippines.

2. VXI Global

VXI Global is ranked as one of the top US telemarketing companies to date with over 10,000 employees in the country. Since its inception in 1998, the company saw a rapid growth in its expertise – particularly in multilingual support and call center services.

3. Teleperformance

Another established institution, Teleperformance offers an omnichannel customer experience in around 160 markets worldwide.

The company grows consistently due to its investment in research and development, studying and analyzing its customer’s needs and changes over time.

4. TeleTech

Known as TTEC, TeleTech provides traditional customer service and global outsourcing to its clients worldwide.

It is one of the oldest call centers in the world with a branch in the country established in 2002, offering call center and management consulting services.

5. Sutherland Global Services

Sutherland Global Services was founded in 1986. It was considered as the leading service provider for process transformations that applies the Six-Sigma method in its operations. Sutherland employs about 40,000 people for its 150 clients around the world.

6. Sitel

Sitel is one of the largest customer service organizations in the world with operations spanning different continents from North America to Asia. its latest acquisition with Sykes aimed to enhance its current offerings and provide more competent CX solutions around the world.

7. Telus

Started with 50 employees in 2001, Telus now spans its operations to over 25,000 employees around the world. 12,000 are employed in several offices in Taguig, Makati, Pasig, and Quezon City.

8. SixEleven

Six Eleven Global Teleservices or simply SixEleven is one of the longest-running call center outsourcing services outside Manila. Garnering more than 15 years of experience, the company has seen outstanding growth of up to more than 3,000 employees serving global companies.

9. TaskUs

TaskUs recently became the country’s first unicorn. With huge investment from Blackstone, the company was valued at US$2.8 billion and went public under New York’s NASDAQ.

TaskUs started as a virtual personal assistant company and now has around 27,500 employees across eight countries,

10. IBM Solutions Delivery

Being the oldest company on the list, IBM Solutions mainly provides IT, software development, and customer and technical support services to clients around the world.

Known as the Big Blue, IBM has ventured and expanded its offerings to other offerings including consumer products, government, and travel.

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11. Hinduja Global Solutions (HGS)

HGS is considered a leader in optimizing customer experience in the contact center, back office, and HRO solutions. They combine technology-powered automation and analytics with the domain expertise to deliver more work impact to their clients.

One of the remarkable things about the company is their take on the true “globally local” approach. HGS has around 44,000 employees in seven countries, including the USA, India, and the Philippines.

12. IBEX Global

Founded in 2002, IBEX Global currently employs over 7,000 people globally. They focus on customer service and back-office operations that can retain ‘customer lifecycle experience’ for their clients.

With IBEX, clients have the chance to offer great features in their customer service. This includes having multilingual support. They offer support in 11 languages including English, Filipino, Arabic, German, French, and Spanish.

13. Transcom Asia

Created in 1995, Transcom is a global customer experience specialist that has 29,000 employees across 20 countries, including the Philippines.

The company aims to deliver the utmost customer experience since they recognize that customers are an integral part of a company’s growth.

14. Alorica

Alorica is one of the best-known and established outsourcing suppliers in the country. The company has 100,000 employees across sixteen different countries including the Philippines that are aimed to provide a great customer experience worldwide.

15. 247.ai

Formerly known as 24/7 Customer Philippines, 24/7.ai redefines the way in creating customer interactions. The company also combines automation with human expertise to maximize efficiency in providing customer support services.

16. Genpact Services

Genpact Services once started as a business unit for General Electric in 1997. Currently, they have more than 77,000 offices across the world with head offices in New York City, Palo Alto, London, and Delhi.

17. Conduent

One of the leading business service partners worldwide, Conduent provides a diversified business process specializing in financial transaction processing, automation, and customer experience.

18. Accenture

Accenture is one of the most popular and reliable outsourcing brands worldwide. The company’s major points include technology, high-value consulting, and customer service outsourcing.

Accenture has more than 400,000 employees across the world, 45,000 of which are based in the Philippines.

19. SPi Technologies

Also known as SPi Global, SPi Technologies aims to provide world-class business transformation solutions to clients worldwide. The company is also considered as one of the pillars of the country’s BPO industry.

20. Startek

Founded in 1998, Startek is considered a customer engagement BPO company. They deliver customer relationships through superb customer experience insights and brand perception to their clients.

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