Last Updated on April 10, 2022
If you are looking for the best call center companies in the USA, you have come to the right place. This article highlights the top 10 call center companies in USA 2022 you should consider.
Are you thinking about what kind of career you will pursue? You may want to consider working in a call center. Call center companies in the United States offer flexible working hours and often have remote work options.
Learning about the different telecommunications employers throughout the country can help you decide where you might want to work. In this article, we list the top 10 call center companies in the U.S., discuss where their headquarters are, look at their average sizes and explain some of their employee benefits.
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The Top 10 Call Center Companies in USA 2022
Here are some call centers or telecommunications companies in the USA:
1. Teleperformance
- Location: Salt Lake City, Utah
- Size: More than 10,000 employees
Teleperformance is a French omnichannel company offering customer acquisition, customer care, debt collection, technical support and social media services worldwide. Founded in 1978, the company helps organizations handle day-to-day operations so that they can focus on growing their business. Teleperformance hires a variety of roles, including customer service representatives, claims processors, social media content moderators, health care customer service representatives and call center representatives. The following are some benefits Teleperformance employees receive:
- Competitive compensation
- Employee wellness and engagement programs
- Medical, dental and vision insurance
- Paid time off
- Paid training
- Remote work options
- 401(k) savings
2. Sykes Enterprises Inc.
- Location: Tampa, Florida
- Size: More than 10,000 employees
Sykes Enterprises Inc. is an American multinational business process outsourcing provider. Created in 1977, the company offers IT consulting and IT-enabled services. Sykes Enterprises employs customer service representatives, virtual customer service agents, remote financial services customer service agents and virtual insurance representatives. Some benefits Sykes Enterprises employees receive include:
- Life insurance
- Medical, dental and vision insurance
- Paid training
- Tuition reimbursement
- 401(k) savings with employer matching
3. DialAmerica
- Location: Mahwah, New Jersey
- Size: 1,001–5,000 employees
DialAmerica is a privately-owned telemarketing company. The company began in 1957 as the first-ever call center, known as Life Circulation Company. Today, it offers a full range of B2C and B2B services to consumers. Some positions DialAmerica hires include customer service representatives, call center representatives and call center supervisors. DialAmerica provides its employees with the following benefits:
- Competitive compensation
- Medical insurance
- Opportunities for advancement
- Paid on-the-job training
- Set schedule
- 401(k) savings
4. Nextiva
- Location: Scottsdale, Arizona
- Size: 1,001–5,000 employees
Nextiva is a voice-over IP and unified communications as a service provider. Founded in 2006, the call center offers a range of solutions for businesses, including cloud-based call centers and conversation automation. Today, the company has offices in Arizona, Mexico and Kyiv. Nextiva hires customer service representatives, technical support representatives, database administrators, partner relationship managers and customer success account managers. The following are some benefits Nextiva employees may receive:
- Flexible time off
- Learning and development opportunities
- Life insurance
- Medical and dental insurance
- Paid parental leave
- Remote work options
- 401(k) savings with employer matching
5. Alorica
- Location: Irvine, California
- Size: 1,000–5,000 employees
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Alorica is a leading contact management solutions company helping companies of all sizes. Founded in 1973, the company works with organizations to deliver exceptional customer experiences using the best technology and processes. Alorica hires customer service representatives, sales consultants, licensed pharmacy techs, customer experience agents and bilingual customer experience representatives. Some benefits Alorica employees receive include:
- Flexible schedules
- Growth opportunities
- Medical and dental insurance
- Paid time off
- Remote work options
- Tuition reimbursement
- Work performance bonuses
- 401(k) savings
6. SupportYourApp
- Location: Wilmington, Delaware
- Size: 501–1,000 employees
SupportYourApp is a Ukraine outsourced customer service company specializing in the tech industry. Established in 2010, the company offers a range of customer support services, such as outsourcing phone calls and technical support. Those interested in working at SupportYourApp can become customer care consultants. SupportYourApp offers its employees the following benefits:
- Flexible work schedule
- Medical insurance
- Paid time off
7. Fusion BPO Services
- Location: Northwest Canton, Ohio
- Size: 201–500 employees
Description: Fusion BPO Services is an Indian business process outsourcing (BPO) company offering inbound and outbound customer care, sales and technical support services. Founded in 2002, the call center provides services in a variety of languages, with over 40 clients worldwide. Fusion BPO Services has five U.S. call centers, with two in Ohio, one in North Carolina, one in Georgia and one in Utah. Those interested in working at Fusion BPO Services can become team leaders, customer service specialists, quality analysts, outbound sales executives or assistant managers. Fusion BPO Services offers its employees the following benefits:
Flexible work schedule
- Paid time off
- 401(k) savings
8. Smith.ai
- Location: Los Altos, California
- Size: 201–500 employees
Smith.ai is a virtual receptionist and web chat company. Justin Maxwell started the company in 2015 after seeing his mother spend extensive time in overhead activities involved with running a business. Smith.ai provides business owners with the tools they need to succeed. Those interested in working at Smith.ai can find roles as virtual receptionists. Smith.ai provides its employees with the following benefits:
- Employee referral bonus
- Inclusive work environment
- Opportunities for bonuses
- Paid training
- Remote work options
- Weekly team player award
9. Five Star Call Centers
- Location: Sioux Falls, South Dakota
- Size: 201–500 employees
Five Star Call Centers is a top call center outsourcer for customer care services. Founded in 1986, the company strives to improve customer loyalty, better the lives of clients and increase its partner’s revenue. Five Star Call Centers employs sales support agents, helpdesk technicians, customer service representatives and network administrators. Some benefits Five Star Call Centers employees receive include:
- Disability coverage
- Life insurance
- Medical, dental and vision insurance
- Paid time off
- Provided technology
- Relaxed work environment
- Remote work options
- Sign-on bonus
- 401(k) savings
10. AnswerFirst
- Location: Tampa, Florida
- Size: 51–200 employees
AnswerFirst is a telephone answering service and inbound call center company. Founded in 1998, the company provides a variety of business communication solutions, including telephone, email, chat, and SMS. AnswerFirst hires customer service professionals and IT developers. Some benefits AnswerFirst full-time employees may receive include:
- Health spending account
- Medical, dental, and vision insurance
- Paid time off
- Remote work options
- 401(k) savings