Last Updated on April 10, 2022
If you are looking for the best call center companies in Canada, you have come to the right place. This article highlights the top 10 call center companies in Canada 2022 you should consider.
Are you thinking about what kind of career you will pursue? You may want to consider working in a call center. Call center companies in Canada offer flexible working hours and often have remote work options.
Learning about the different telecommunications employers throughout the country can help you decide where you might want to work. In this article, we list the top 10 call center companies in Canada, discuss where their headquarters are, look at their average sizes and explain some of their employee benefits.
Table of Contents
The Top 10 Call Center Companies in Canada 2022
1. 24-7 Intouch
20-some years ago, 24-7 Intouch was launched in Winnipeg, Canada. From live chat channels to content moderation, the company serves some of the biggest brands and organizations across the world.
2. Paradigm Quest
Paradigm Quest is the first business process outsourcing company in Canada that is dedicated to mortgages. Founded in 2004, the company has 17 mortgage brands all across the country. 3. Gexel
With more than a decade of experience under their belt, Gexel is a contact center based in Quebec. The company offers an omnichannel communication line: voice, chat, e-mail, and social media. They also offer bilingual services for their clients and customers.
4. CanadaDirect
CanadaDirect has a wide range of services that the organization tailors to its client base. From inbound to outbound calling channels, the company offers these quality services by using their superior Voice Assistant Solution (VAS) technology.
5. Bill Gosling Outsourcing
Pioneering the outsourcing industry, Bill Gosling Outsourcing was founded in Ontario, Canada in 1955. The organization grew with the ripening of the outsourcing and offshoring practice. From customer acquisition to account management, Bill Gosling has it all.
6. Millennium1 Solutions
With a headquarters in Toronto, Millennium1 provides excellent end-to-end B2B and B2C solutions for many companies and multinational corporations across the globe. Their client base includes manufacturing, government, retail services, and more.
7. Advantage Communications
Advantage Communications of Prince Edward Island prides itself on offering top-of-the-line outsourced solutions for businesses and corporations alike. The company innovates customer solutions to another level and does so in an efficient way.
8. Fusion BPO Services
Hailing from Montreal in Canada, Fusion BPO services is one of the fastest-growing nearshore agencies in North America. With bilingual employees holding post-secondary education, this company is proud to offer services such as quality assurance, voice processes, and order-taking services.
9. SureCall Contact Centre
With offices in Canada and the US, SureCall Contact Centre has all its bases covered. From providing back-office services to taking care of front-facing tasks, the company drives its purpose home.
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10. Agents Republic
Agents Republic is a contact center based in British Columbia, Canada. The company offers multilingual support for its customer service programs and campaigns. They also provide high-quality omnichannel communication avenues for their client base. Oscillating across various industries, the Agents Republic is one of its kind.
11. Global Empire
As the name suggests, Global Empire is an international organization located in Alberta, Canada. The business support they provide is extensive, from AI automation to cybersecurity and fraud prevention. It’s safe to say that they changed the game for outsourcing in North America.
12. Martal Group
Martal Group remains to be one of the fastest-growing B2B lead generation companies in Canada. With unmatchable numbers growing day by day, the organization works with some of the biggest names in the game.
13. Task Network
With offices in Toronto and Manila, Philippines, Task Network brought its services from one hemisphere to another. The company provides over 20 business support services, ranging from acquisition to paralegal services.
14. Miratel
Miratel has more than 21 years of experience in outsourcing. With those years come millions of interactions with customers and clients alike.
From world-class services of lottery and raffle fundraising to more traditional services such as inbound and outbound calls, the company prides itself on a job well done.
15. Veta Virtual
Veta Virtual is eliminating the malpractice of businesses not picking up their phones. The company offers virtual receptionist services for companies that can’t seem to take a minute out of their busy schedules. With strict business hours from 9 AM to 5 PM EST, their virtual receptionists are all ready to take on calls for you.
16. @Liveconx
A 24/7 inbound contact center solution in Canada goes by the name of @Liveconx. This nifty little detail gives them an edge against their competitors in the region. Most of them have business hours that encompass EST while @Liveconx covers all the bases. If anything should be taken from their brilliant idea, it’s that business waits for no one.
17. Telelink
Another 24/7 live answering service hails from Newfoundland in Canada. They offer contact solutions to businesses that would like to ramp up the quality of their customer service. In the business world, companies can’t afford to miss a single phone call.
18. AppointmentSetter
B2B lead generation is an important facet of every budding business out there. That’s why AppointmentSetter, a pay-per-lead outsourcing company in Toronto, Canada, delivers top-quality leads to their customers.
19. Lead Generators International
Lead Generators International is a Canadian company that provides B2B telemarketing services. With a headquarters in Vancouver, they have their client base covered with lead generation, telephone surveys, and more.
20. VoiceLogic
Since 1996, VoiceLogic has been providing call center services to businesses in Canada. Pioneering in the latest voice and marketing technology, the company guarantees a 100% success rate per call.