Old Mutual Kenya Recruitment 2023/2024 Application Form Is Out

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Last Updated on March 31, 2023

Old Mutual Kenya Recruitment

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions for long-term savings, asset management, and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability, and Pushing beyond boundaries.

Old Mutual Kenya Recruitment 2023

We are currently recruiting to fill the following positions;

  • Business Analyst (OMAO)
  • Manager Agency Banking & Alternative Channels

Business Analyst (OMAO)

Job Description

To work with the Business Relationship Manager (Shared Systems) to ensure successful implementation of business solution transformation programmes. This role determines and documents business requirements and works with design & implementation staff to design & implement solutions.


Establishment of business needs and expectations

  • Responsible for establishing IT linkages to key business stakeholders
  • Translating the business requirements into appropriate ICT service levels and support process framework
  • Establishing a process to proactively identify emerging business needs and ICT implications e.g. through Business – to – ICT focus groups
  • Liaising with users of systems to identify changes that are necessary for the systems to continue supporting the business strategy.
  • Providing robust analysis and critique to the identified changes before documenting them into formal systems requirement specifications that can be used to design, develop (acquire) and implement an appropriate solution that will address the intended business need while factoring seamless integration with existing solutions for the overall fit.

Development of solutions to address the business needs

  • Configure and or develop business requirements into technology solutions that meet business requirements
  • Ensures clear communication of required changes and solutions proposed to stakeholders.
  • Apply best practices and standards in solution design and project executions for consistent delivery of quality solutions within the defined scope, budget and time.
  • Training users and other team members on new information system solutions.
  • Ensures that solutions developed are properly tested by developing comprehensive test plans.

Management of ICT support in the specific area of assignment

  • On-going monitoring of ICT support activities and programs
  • Reporting performance against expectations and addressing the gap with service delivery management
  • Evaluating the business training needs and developing appropriate training programs
  • Provide ICT consultation for the business
  • Champion ICT mediated/driven change management programs

Drive business unit innovation programs

  • Work with the projects and innovation manager to identify innovation opportunities for the business
  • Develop a deep business understanding and connect this understanding with the technology needs and capacity
  • Identify, communicate and monitor IT investment, cost and value to the business



  • Bachelor’s degree in Computer Science, Information Technology or equivalent
  • Certification in SharePoint
  • 2-3year experience in SharePoint development, configuration and support.
  • Minimum of 3 years’ experience in business analysis
  • Strong verbal and written communication skills

Skills and competencies

  • Graduate in information systems or related discipline
  • At least 3 years’ experience in business systems project related assignments for share point
  • Deep technical understanding and experience with SharePoint
  • Understanding of Salesforce will be an added advantage
  • Deep understanding of business/systems analysis
  • Understands application programming, database and system design
  • Understands Internet, Intranet, Extranet and client/server architectures
  • Teamwork ability
  • Good communication skills
  • Analytical skills and out of the box thinking
  • Knowledge in emerging industry practices
  • Proactive in seeking solutions to problems and identifying opportunities
  • Wide understanding of the insurance business processes
  • Self-driven individual with the discipline to deliver within agreed guidelines


  • Delivery Management, Service Delivery Management, Solutions Design

Closing Date 08 April 2023

Manager Agency Banking & Alternative Channels

Job Description

Reporting to the Head of Operations & Customer Experience, the job holder will be responsible for the management of card systems, ATMs, Mobile Banking, Agency Banking, Internet Banking, host to host and other interfaces to other banking channels.

  • Provision of hands-on deployment, management, and business support for all alternative revenue streams within the bank e.g., Card systems, ATMs, Mobile Banking, Agency Banking, internet banking and interfaces to other banking channels to ensure total customer satisfaction as well as meeting organizational goals.
  • Vendor relationship management e.g. service reviews, obligations planning and management, SLA adherence.
  • Management, deployment, implementation, User acceptance testing, upgrade, Operator /end user Training on the Channels system to ensure performance, security and business benefits.
  • Ensure compliance provided by International Payment Providers (e.g. VISA/ MasterCard) and the regulator (CBK) relating to the Card systems, ATMs, Mobile Banking, Agency Banking, internet banking and interfaces to other banking channels are implemented within stipulated time frame.
  • Delivering business solutions by ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes.
  • Continuously analyze user requirements to develop and provide solutions.
  • Ensure compliance of SLAs with system vendors and Faulu business units from a business perspective.
  • Monitor the performance of the Card systems, ATMs, Mobile Banking, Agency Banking, internet banking and interfaces to other banking channels to ensure smooth running of these systems.
    • 99% Uptime of Alternative Business Channels Outlets
    • 95% successful projects Completion rate on Channels deployment
    • 100% Successful completion User Acceptance Testing of Channels
    • 100% Channels Reporting
    • Timely problem resolution as per established SLA
    • Vendor Relationship retention rate of 99.5%
    • 100% compliance to Channels Systems Audit and Risk Management guidelines.
  • To ensure support calls are escalated to the ICT technical team/external team, using the agreed escalation procedures.
  • To contribute to team meetings and play an active role in the development of the service delivered by the team.
  • To actively engage in personal development within the role, and to pursue appropriate qualifications/training as agreed.
  • To provide reasonable availability for any out-of-hours activities as required by the role.
  • To promote Agent recruitment and push transactions at the Agent and Merchant locations by ensuring optimal service delivery by the Agents, their outlets, and branches while at the same time organizing and conducting frequent training for Agents and Sales Consultants.
  • Drive usage of Money Transfer services, Mpesa float sales and tills & Paybill utilization.
  • Grow partnerships with Money Transfer service providers to increase service offering.
  • Develop profitability models for each delivery channel and preparation of periodic profit and loss estimates.
  • Develop new Mobile functions and marketing plans in line with the Bank’s Mobile and Digital Banking strategy.
  • Optimally drive growth of Mobile Banking transactions via Advertising, Customer education and promotional activities in conjunction with the relevant banking departments.


  • A University degree in a relevant field in Business or Information Technology or equivalent qualification with over five (5) years’ experience.
  • Thorough understanding of the working of delivery channels i.e., card business, ATMs, money transfer services etc.
  • Knowledge and understanding of the banking industry.
  • Project management skills to oversee projects to ensure effective implementation in a timely and cost-effective manner.


  • Master’s degree would be an added advantage.
  • Ability to conduct research to attract new to bank customers and retain existing customers.
  • Knowledge of financial transaction flow of the card business.


  • Ability to lead a diverse team to deliver results.
  • Experience in Alternative channels operations and handling of related risks.
  • Project management experience would be an added advantage
  • Good managerial skills.
  • Good networking skills.

Closing Date 01 April 2023



Interested applicants are to note that Old Mutual Kenya Does Not ask or accept gifts or gratification from prospective applicants. It would disqualify any applicant who engages in such practice.

Also, applicants may not offer money to officials to land a position in Old Mutual Kenya. Any applicant caught in such an act would be disqualified and prosecuted.

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