FNB contact details, number, email, credit card contact & address

Last Updated on March 13, 2023

FNB contact details

First National Bank (FNB) offers several financial products to its customers in South Africa and abroad. The company has open communication lines to allow customers to contact them whenever they have an issue with a certain product. FNB WhatsApp number and other contact details are highlighted below.

FNB is one of the oldest financial service providers in South Africa and among the country’s big four, alongside Absa, Nedbank, and Standard Bank. FNB serves over 8 million customers.

Does FNB have WhatsApp?

The First National Bank does not have a WhatsApp number to interact with customers. The bank only offers internet services via the FNB Connect telecommunications unit.

FNB contact number

The FNB customer care number is 135 if you have an FNB SIM or 087 575 0147 for any landline. Other FNB contact numbers are;

ServiceContact number
24-hour single-line fraud087 575 9444 for South African customers+27 11 369 2924 for clients outside South Africa
Telephone banking and general inquiries087 575 9404 for South Africa+27 11 371 3711 for international calls
Loans087 730 5596
Credit card087 575 9406 for card cancellations087 736 4800 for credit card applications087 575 1111 for Classic and Gold cards and general card inquiries087 577 7000 for Premier cards087 730 6000 for private wealth087 575 4727 for private clients0800 990 475 for Visa Global customers
Telephone fraud0800 110 132
Lost or damaged cards087 575 9444
Credit card disputes087 575 1111
Debit card disputes087 575 9404
Follow-up on lodged disputes087 575 9404
Debit order and salary switching087 736 7001
Car insurance087 312 0001
Home Insurance0860 328 328 for a new policy, inquiries, changes, and claims087 575 9408 for complaints
Life insurance087 736 7774
FNB banking app087 575 03 62
FNB Connect147 from an FNB SIM or 087 575 0147 from any landline
Cash solutions087 7 362 247 in South Africa+27 11 371 3711 outside South Africa
Aspire current account087 575 9404 or +27 (0) 11 369 1088
Private client accounts087 575 4727
Private wealth accounts087 730 6000

How do I contact FNB for free?

You can contact First Nation Bank for free using the FNB Banking App, but normal data charges will apply. Customers using other SIMs to call will incur charges.

FNB customer care email

Clients can reach out to the financial services provider via;

Queries and complaintscare@fnb.co.za
Follow-up on lodged disputesfnbcard@fnb.co.za
Debit order and salary switchingdebitorders@fnb.co.za
Foreign exchangefx@fnb.co.za
Cash solutionsfnbcashsolutions@fnb.co.za
Life insurancefnblife@fnb.co.za for a new policyfnblifeclaims@fnb.co.za for claims
Home Insurancefnbibsales@fnb.co.za for a new policyfnbiinsurancebrokers@fnb.co.za for inquiriesinbclaims@fnb.co.za for claimscare@fnb.co.za for complaints or compliments
Car insuranceswitchinnsurance@fnb.co.za for salesfnbstimotorclaims@fnb.co.za for claimsfnbstiservicing@fnb.co.za for servicing and complaints
Credit card:fnbcard@fnb.co.za for cancellationsfastapp@fnb.co.za for applicationsfnbcard@fnb.co.za for the classic and gold cards, Premier cards, and general inquirieswealthcard@fnb.co.za for private wealthprivateservice@fnb.co.za for private clients

You can contact the banking giant via online support on the official website by filling in and submitting the provided form. FNB can also be contacted via its various social media platforms

How do I call FNB from overseas?

FNB customers who are outside South Africa can send an email using the relevant email address from the ones listed above. You can also call with numbers starting with +27, as listed above. Non-residents can call on +27 11 352 5025 or +27 11 352 5025 or send an email to nonRes@fnb.co.za.

How do I chat with FNB?

First National Bank customers can chat with the bank’s customer service via the FNB app, which can be downloaded from the Google play store or Apple’s App Store. For effective communication, ensure you have the latest application on your phone. Follow this procedure to chat and get an immediate response;

  • Open the FNB application
  • Select the Messages option
  • Click on Secure Chat
  • Write your message

The Smart inContact messaging on the app is recommended to ensure your messages with the bank are secured. You can approve all your online transactions and verify devices to log in to your banking profiles. It is also easy to detect and report fraudulent activity linked to your account.

FNB physical address

The majority of FNB financial services are available online and via mobile banking. You can also visit any of their branches near you using the online branch locator.

FNB customer service hours

First National Bank customer care works at the following hours;

  • Mondays to Fridays from 8.00 a.m. to 7.00 p.m.
  • Saturdays from 8.00 a.m. to 5.00 p.m.
  • Sundays from 8.00 a.m. to 1.00 p.m.

FNB branch operating hours

You can also visit the nearest branch during office hours:

Mondays to Fridays from 9.00 a.m. to 3.30 p.m. for normal hours; from 8.00 a.m. to 5.30 p.m. for extended hours

  • Saturdays from 8.00 a.m. to 11.00 a.m. for normal hours; from 8.00 a.m. to 1.00 p.m. for extended hours
  • Sundays from 9.00 a.m. to 1.00 p.m. for extended hours.

Note: Extended branch operating hours are only available in the Gauteng region, and notice for extended hours will be displayed at the branch entrance.

If you have any complaint or compliment or wish to make an inquiry, use the above FNB contact details to get help. The company’s customer service is always available to listen to you.

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