Face Mask Can Cause Failed ATM Transactions – Banks

According to The PUNCH, banks have advised customers to remove their face masks when carrying out transactions through Automated Teller Machines to ensure that their faces are properly recognised.

Face Mask Can Cause Failed ATM Transactions – Banks
File Photo

Findings revealed that some banks have installed face detection features in their ATMs which can prevent an ATM from dispensing cash if it is unable to recognise the face of the user.

While the banks have introduced the wearing of face masks as a condition to enter the banking halls, they have also advised customers to remove it when they want to withdraw money from ATMs.

In an email to its customers on measures to keep transactions protected, Fidelity Bank said, “Wearing of face masks is a safety and precautionary measure we must all adhere to in this period of the COVID-19 pandemic.

“However, we advise that you remove your face mask while making withdrawals or carrying out ATM transactions to allow our ATM properly recognise you.

“Fidelity Bank ATM machines have face detection features installed to curb incidences of fraudulent ATM withdrawals.

“Consequently, you may not be able to carry out any transaction if our ATMs are not able to properly recognise you. We apologise for the inconvenience that this may cause you.”

As lockdown continues to ease gradually, banks have continued to expand their operations.

In an email to its customers, Guaranty Trust Bank Plc listed its branches that would be accessible to customers.

It said, “When visiting any of our branches, kindly protect yourself by wearing a face mask at all times. It is also very important that you keep a safe distance when in a queue inside or outside the branch.

“Before visiting any of our branches, please remember that you can withdraw up to N150,000 at all our ATMs and that you can do most of your banking from the safety of your home.”

GTBank said the customers could bank through its e-payment platforms.

Do you want to be updated as soon as latest news are published?  If yes, then do not fail to Like Our Facebook Page and also Follow Us on Twitter. Thanks for caring and please do well to share this post using the share buttons below.

Leave a Reply

Your email address will not be published. Required fields are marked *

Next Post

Single Mother Finally Finds Her 11-Year-Old Missing Boy

Fri Jul 10 , 2020
A single mum whose son went missing has finally found him. Chimezie, an 11-year-old boy was earlier reported missing by his mother. The aggrieved mother had earlier taken to her social media page to lament over her missing 11-year-old son who she said was last seen at Onitsha. The beautiful […]
Single Mother Finally Finds Her 11-Year-Old Missing Boy